Terms of sale, shipping and returns

Seller and contact

Jaw & Body is operated by Hypericum OÜ, Estonian registry code 16533661. Registered office and returns address: Sõle tn 35-119, 10321 Tallinn, Estonia. Customer support and complaints: info@jawandbody.com; +372 5838 5662.

Products, prices and payment

These terms cover purchases of the physical Starecta Rectifier and Body Balancer products offered in the shop. Follow the product and manufacturer instructions. The shop does not promise a particular health outcome.

The product price, quantity, currency, delivery charge and complete order total are shown before payment. Standard postal delivery costs €4.90 or $5.90 per order, not per item. EUR and USD are separate fixed price lists. Any import duties or customs charges imposed by the destination country are payable by the recipient where applicable.

After submitting the order form you proceed to Stripe Checkout. The purchase is confirmed when payment is confirmed by Stripe; returning to the website alone is not proof of payment. Your card statement shows JAW AND BODY. Order details and a copy of these terms are supplied by email. Contact us with your order reference if confirmation does not arrive.

Shipping and delivery

Orders are dispatched from Poland or Estonia, according to fulfilment availability, within three working days after payment confirmation. We deliver to destinations served by the postal service from these countries, subject to current service availability and applicable export and import restrictions. Contact info@jawandbody.com before payment if availability to your address is uncertain.

Transit time depends on the destination and postal service. Unless a different delivery period is agreed before payment, delivery is due within 30 days of purchase. If postal service to your address is unavailable, we will contact you and cancel and fully refund the order unless you agree to an alternative.

If your parcel is late, missing or damaged, contact us with the order reference. We investigate with the carrier and arrange the remedy required by applicable law. Use accurate address and contact details.

Returns, cancellation and refunds

You may withdraw within 14 days after receiving the goods (the last item if delivered separately). Notify us by email or post with a clear decision to withdraw, and send the goods back within 14 days of that notice. Approval from an operator is not required to exercise this right.

For a change-of-mind return you pay the direct return postage. We refund the purchase and standard outbound delivery using the original payment method within 14 days of your withdrawal notice; we may wait until receiving the goods or proof of dispatch, whichever comes first. No handling or operator fee is deducted from a statutory refund.

Handle goods carefully. Any lawful deduction for use beyond necessary inspection must reflect actual diminished value, not a flat handling fee.

Return to Hypericum OÜ, Sõle tn 35-119, 10321 Tallinn, Estonia. Include the order reference and use suitable packaging. You may contact support for practical shipping instructions; this does not delay or replace a timely withdrawal notice.

Optional withdrawal notice: To Hypericum OÜ at the address or email above. I withdraw from the purchase of [goods], ordered on [date], received on [date]. Name, address, order reference, date. Add a signature only if sending on paper.

Faulty goods and complaints

For goods that are faulty or do not match the description, contact info@jawandbody.com with your order reference and details of the problem. Photos can help, but do not replace your legal rights. For EU consumers, the legal guarantee is at least two years: repair or replacement without charge, or an appropriate price reduction or refund when legally due. Necessary return costs for a valid defect claim are borne by the seller.

These terms do not limit mandatory consumer rights that apply in your country. Estonian law governs the sale subject to those rights. If we cannot resolve a complaint, consumers may contact the Estonian Consumer Protection and Technical Regulatory Authority (TTJA) or their local consumer authority.